eCRM SaaS Upgrade Notification: Ellucian Payment Gateway Non-Prod (United States and Latin America only)
Scheduled Maintenance Report for Ellucian Cloud
Completed
The scheduled maintenance has been completed.
Posted 18 days ago. Oct 02, 2019 - 12:00 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted 18 days ago. Oct 02, 2019 - 09:00 EDT
Update
Please be advised that the window for PROD has been updated to--

PROD WINDOW:
***For customers in the United States and Latin American regions***
Starting Wednesday, October 23, 2019 at 11:00 PM EDT and concluding by Thursday, October 24, 2019 at 2:00 AM EDT

If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thanks,
Ellucian Cloud Team
Posted 24 days ago. Sep 26, 2019 - 12:13 EDT
Scheduled
ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements, a scheduled upgrade is planned for all Ellucian Payment Gateway customers in the cloud.

NON-PROD WINDOW: 
***For customers in the United States and Latin America regions***
Starting Wednesday, October 2, 2019 at 9:00 AM EDT and concluding by Wednesday, October 2, 2019 at 12:00 PM EDT

PROD WINDOW:
***For customers in the United States and Latin American regions***
Starting Wednesday, October 23, 2019 at 11:00 PM EDT and concluding by Thursday, October 24, 2019 at 2:00 AM EDT

IMPACT:
This upgrade only impacts Ellucian Payment Gateway Non-Prod environments within the United States and Latin America regions. There is no expected downtime during this upgrade however you may experience intermittent slowness or an occasional disconnect to your environment.

You will have a 3-week testing period between Non-Prod and Prod upgrades, per our SaaS policy. The goal of the testing period is to verify that current business operations are unimpeded after the upgrade.

Should you encounter issues after the upgrade, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thanks,
Ellucian Cloud Team
Posted 24 days ago. Sep 26, 2019 - 12:00 EDT
This scheduled maintenance affected: Ellucian SaaS (Ellucian Recruit).