Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 02, 2019 - 09:00 EDT
Update
Please be advised that the window for PROD has been updated to--
PROD WINDOW: ***For customers in the United States and Latin American regions*** Starting Wednesday, October 23, 2019 at 11:00 PM EDT and concluding by Thursday, October 24, 2019 at 2:00 AM EDT
If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.
Thanks, Ellucian Cloud Team
Posted Sep 26, 2019 - 12:13 EDT
Scheduled
ELLUCIAN CLOUD SERVICES
As part of our ongoing SaaS delivery improvements, a scheduled upgrade is planned for all Ellucian Payment Gateway customers in the cloud.
NON-PROD WINDOW: ***For customers in the United States and Latin America regions*** Starting Wednesday, October 2, 2019 at 9:00 AM EDT and concluding by Wednesday, October 2, 2019 at 12:00 PM EDT
PROD WINDOW: ***For customers in the United States and Latin American regions*** Starting Wednesday, October 23, 2019 at 11:00 PM EDT and concluding by Thursday, October 24, 2019 at 2:00 AM EDT
IMPACT: This upgrade only impacts Ellucian Payment Gateway Non-Prod environments within the United States and Latin America regions. There is no expected downtime during this upgrade however you may experience intermittent slowness or an occasional disconnect to your environment.
You will have a 3-week testing period between Non-Prod and Prod upgrades, per our SaaS policy. The goal of the testing period is to verify that current business operations are unimpeded after the upgrade.
Should you encounter issues after the upgrade, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.
Thanks, Ellucian Cloud Team
Posted Sep 26, 2019 - 12:00 EDT
This scheduled maintenance affected: Ellucian SaaS (Ellucian Recruit).