Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jun 24, 2020 - 12:31 EDT
As part of our ongoing support for customers using Ethos Data Access we are continuing to deliver fixes for critical issues as needed. This notification details the maintenance timeline and planned work.
Window: 06/24/2020 12:30 pm Eastern to 06/24/2020 03:30 pm Eastern
Activity: Deploy Hot-Fix in the Test and Production environment.
Impact: There is no downtime expected while the update is being deployed. Since work is being performed on the environments there is a chance of intermittent slowness or occasional disconnects.
Customer Action: Please make sure no Analytics Load Pipeline jobs are in progress nor scheduled to begin during the maintenance window. While Analytics Refresh Pipeline job may run during the maintenance window, any job errors during the maintenance window should be ignored as all data will be refreshed during the next successful refresh job.
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
Thank You, Your Ellucian Cloud Services Team
Posted Jun 24, 2020 - 11:34 EDT
This scheduled maintenance affected: Ellucian Ethos Platform (Ethos Data Access - U.S.).