ELLUCIAN CLOUD SERVICES
As part of our ongoing support for customers using Ellucian Analytics we are continuing to deliver fixes for critical issues as needed. This notification details the maintenance timeline and planned work.
Window: 10/07/2019 @ 8 p.m.Eastern to 10/07/2019 @ 11:59 p.m.Eastern
Note: This Hot-Fix update along with 2019.3.0.0 update will be deployed to Production environment on 10/10/2019
Activity: Deploy Hot-FiX into Test environment
Impact: There is no downtime expected while the update is being deployed. Since work is being performed on the environments there is a chance of intermittent slowness or occasional disconnects.
Documentation: Release documentation can be found on the Ellucian Customer Center : https://ellucian.force.com/clients/s/releases/a111M00000Nfcr2
Customer Action: There is no action required by customers. This announcement is for informational purposes only.
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
Your Ellucian Cloud Services Team