Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 27, 2021 - 09:00 EDT
Scheduled
ELLUCIAN CLOUD SERVICES
As part of our ongoing SaaS delivery improvements for customers using Ellucian Recruit in the cloud, this notice is to inform you of plans to upgrade your Ellucian CRM deployment(s) within the Ellucian Cloud.
TARGETED NON-PROD UPGRADE WINDOW: Ellucian Recruit Non-Prod, 27 May 2021 - 7 June 2021
Your specific date and time will be shared directly with you via your Ellucian CRM distribution email following this message by EOD on 7 May 2021.
To mitigate upgrade risk for all customers with Prod environments, Ellucian will be cloning your Prod environment down to your Test (Non-Prod) environment. If configurations are present within your Test environment that you wish to retain, please act by transferring these configurations into your Prod environment. Ellucian Cloud Engineers are not responsible for transferring any configurations. You will be required to transfer configurations prior to 27 May 2021.
If you do not receive an email outlining your specific date and time, please contact your Customer Success Manager. If you are an implementing client, please contact your Ellucian Project Manager.
TARGETED PROD UPGRADE WINDOW: Ellucian Recruit Production, 24 June 2021 - 7 July 2021
You will receive another update regarding the Ellucian Recruit Prod upgrade after the Non-Prod upgrade windows are completed.
IMPORTANT INFORMATON: The Ellucian Recruit 6.3 Non-Production upgrade will be orchestrated to execute a Dynamics 365 update on the Sunday before the upgrade window begins. As a result, you will have two downtime windows; one for the Dynamics 365 update and one for the actual upgrade to your Ellucian Recruit environment. You will receive two emails to your Ellucian Recruit distribution email specifying these days.
Additionally, the release of Ellucian CRM Recruit 6.3 will remove the Legacy Web Front End and all of its supported components. If you have been identified as a customer leveraging the Legacy Web Front End, communications have already been sent directly to your Ellucian CRM distribution email with instructions on how to make the transition.
USER ACCEPTANCE TESTING: Ellucian will provide a minimum of 3-weeks for testing between you Non-Prod and Prod upgrades, per our SaaS policy. Given your flexibility with configurations, it is expected that current business operations are tested after all Ellucian CRM upgrades. The goal of the testing is to verify that current business operations are unimpeded. New feature functionality must be configured and may be configured after the upgrade.
Should you encounter issues after this upgrade, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.