ELLUCIAN CLOUD SERVICES
As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, this notice is to inform you of plans to upgrade your Ellucian CRM deployments.
TARGETED NON-PROD UPGRADE WINDOWS:
Ellucian CRM Advance Non-Prod, October 15, 2019 - October 18, 2019
Your specific date and time - including duration - will be shared directly with you via your Ellucian CRM distribution email following this message.
For all customers with Prod environments, to mitigate upgrade risk, Ellucian will be cloning your Prod environment down to your Non-Prod environment(s). If configurations are present within your Non-Prod environment(s) that you wish to retain, please act by transferring these configurations into your Prod environment. Ellucian Cloud Engineers are not responsible for transferring any configurations.
You will be required to transfer configurations prior to October 14, 2019.
TARGETED PROD UPGRADE WINDOWS:
Ellucian CRM Advance Prod, November 5, 2019 - November 7, 2019
Your specific date and time - including duration - will be shared directly with you via your Ellucian CRM distribution email after the completion of all Non-Prod upgrades.
USER ACCEPTANCE TESTING:
Ellucian will continue to provide a standard 3-week testing period between Non-Prod and Prod upgrades, per our SaaS policy. The goal of the testing period is to verify that current business operations are unimpeded after the upgrade. New functionality is delivered turned off and may be configured after the upgrade.
Should you encounter issues during testing, please contact Action Line. Also note that during the testing period cloning requests will not be accommodated.
Pre-Release information may be found at: https://ecommunities.ellucian.com/message/267146#267146
If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Ellucian Project Manager.
Ellucian Cloud Team