Ellucian Cloud Status - Ethos Integration Hotfix

Ethos Integration Hotfix – (All regions)

Scheduled Maintenance Report for Ellucian Cloud

Completed

The scheduled maintenance has been completed.

Posted Jan 30, 2024 - 20:30 EST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Jan 30, 2024 - 15:52 EST

Scheduled

ELLUCIAN CLOUD SERVICES

As part of our ongoing support for customers using Ethos Integration we are continuing to deliver fixes for critical issues as needed. This notification details the maintenance timeline and planned work.

Window:
** AU Region only **
Wednesday, 31 January 2024 at 7:40 AM to Wednesday, 31 January at 9:40 AM

** US and CA regions **
Tuesday, 30 January 2024 at 4:30 p.m. to Tuesday, 30 January 2024 at 8:30 Eastern

** EU region **
Tuesday, 30 January 2024 at 9:30 p.m. GMT to Wednesday, 31 January 2024 at 1:30 a.m. GMT

** ME region **
Wednesday, 31 January 2024 1:30 a.m. GST to Wednesday, 31 January 2024 5:30 a.m. GST

Activity: Deploy Hot-Fix in the Production environment.

Impact: There is no downtime expected while the update is being deployed. Since work is being performed on the environment there is a chance of intermittent slowness or occasional disconnects.

Dependencies: None

Documentation:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=cad3eb94970042147c5bf8e3a253af52

Customer Action: None

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Posted Jan 30, 2024 - 15:50 EST

This scheduled maintenance affected: Ellucian Ethos Platform (Ethos Integration - Australia, Ethos Integration - Canada, Ethos Integration - Europe, Ethos Integration - U.S.).