ILP Degraded Performance

Incident Report for Ellucian Cloud

Resolved

Message processing for the Ellucian ILP 5 service has been restored. Ellucian engineers will continue to monitor the service, but transactions are now being processed.

Posted May 25, 2023 - 18:22 EDT

Update

We are continuing to investigate this issue.

Posted May 25, 2023 - 17:49 EDT

Investigating

Status page update: Ellucian ILP 5 is experiencing message processing delays for some customers, generally for bulk jobs. Ellucian engineers are researching the issue and will provide further updates.

Posted May 25, 2023 - 17:41 EDT

This incident affected: Ellucian SaaS (Ellucian Intelligent Learning Platform 5.X - United States/Canada/Latin America).