Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Feb 20, 2020 - 22:00 EST
Scheduled
ELLUCIAN CLOUD SERVICES
As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM in the cloud an infrastructure maintenance is planned for all Ellucian CRM customers.
This infrastructure maintenance does not require your institution to engage, configure, or test as there are no new features being released or corrected.
WINDOW: *** Europe customers *** Starting Friday 21 February 2020 at 03:00 GMT+0 and concluding by Friday 21 February 2020 at 07:00 GMT+0.
*** Middle East customers *** Starting Friday 21 February 2020 at 07:00 GMT+4 and concluding by Friday 21 February 2020 at 11:00 GMT+4.
IMPACT: This infrastructure maintenance only impacts authentication services for Ellucian CRM Prod environments in the EMEA region. There is expected downtime for authentication services and you will not be able to access your Ellucian CRM environment during this period.
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).
Should you encounter issues after the infrastructure maintenance, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.