Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Apr 07, 2021 - 01:00 EDT
ELLUCIAN CLOUD SERVICES Please be advised that a JasperSoft Hotfix and Infrastructure Upgrade will be deployed to the PROD environment. This notification details the maintenance time line and planned work.
Window: *** This notification is for our customers in the EMEA region only *** Wednesday 7th of April - starting at 6:00 a.m. BST and concluding on Wednesday 7th of April at 7:00 a.m. BST.
Activity: Deploy JasperSoft Hotfix and Infrastructure Upgrade ( PROD environment).
IMPACT: Jaspersoft reports will be unavailable from the PROD environment during the maintenance window.
Customer Action: There is no action required by customers. This announcement is for informational purposes only.
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
Thank You, Your Ellucian Cloud Services Team
Posted Apr 02, 2021 - 12:04 EDT
This scheduled maintenance affected: Ellucian SaaS (Ellucian Quercus (EMEA)).