Please be advised that Ellucian Elevate Hotfix 8.29.4.2 previously deployed to your Non Production environment will now be deployed to the Production environment. This notification details the maintenance time line and planned work. This Hotfix addresses an issue with the SSN not being sent in a duplicate check.
Window: *** This notification is for our customers in the US only *** Thursday, 9th February - starting at 11:30 p.m. Eastern and concluding on Friday, 10th February at 3:30 a.m. Eastern.
*** This notification is for our customers in the US2 only *** ( ACCS schools only) Friday, 10th February- starting at 4:00 a.m. Eastern and concluding on Friday, 10th February at 7:00 a.m. Eastern.
*** This notification is for our customers in the Canada region only *** Thursday, 9th February - starting at 8:30 p.m. Eastern and concluding on Thursday, 9th February at 10:30 p.m. Eastern.
Activity: Deploy Elevate Hotfix 8.29.4.2 to the Production environment.
Impact: The Production environment will be unavailable during the maintenance window.
Dependencies: None.
Client Action: The Client will be responsible for validating the environment following the completion of the deployment in the Client's environment. Test major business processes, integration to the ERP, 3rd Party integration and bug fixes.
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
Thank You, Your Ellucian Cloud Services Team
Posted Feb 09, 2023 - 08:37 EST
This scheduled maintenance affected: Ellucian SaaS (Ellucian Elevate).