ELLUCIAN CLOUD SERVICES
Please be advised that Maintenance release for Ellucian Analytics will be deployed in the Test environment. This notification details the maintenance timeline and planned work.
Window: 02/06/2020 @ 8 p.m. Eastern to 02/07/2020 @ 6 a.m. Eastern
Note: Maintenance release for Ellucian Analytics will be deployed to Production environment on 02/20/2020
Impact: Although the content updates are for Test tenants only, infrastructure changes required by this update will potentially affect running jobs in both Test and Production tenants.
Documentation: Release documentation can be found on the Ellucian Customer Center : https://ellucian.force.com/clients/a111M00000PaefM
Customer Action: Please make sure Analytics Load Pipeline jobs are not in progress nor scheduled to begin during the maintenance window. While an Analytics Refresh Pipeline job may run during the maintenance window, any refresh job errors during the maintenance window should be ignored as all data will be refreshed during the next successful refresh job. Following the release, action is needed by customers on Banner Ethos API versions 9.17, 9.18 or Colleague Ethos API versions 1.25, 1.26 to enable new features and implement enhancements for Student and ERP-sourced Recruitment content. If you are on an earlier Banner or Colleague version, no action is required until you upgrade to those API versions. Please see the Ellucian Analytics Release Notes for Release 2019.4.1.0 for details. https://resources.elluciancloud.com/bundle/ellucian_analytics_rel_release_notes/page/c_ellucian_analytics_2019_41.html
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
Your Ellucian Cloud Services Team