Ellucian CRM SaaS Infrastructure Maintenance: Ellucian CRM Non-Prod
Scheduled Maintenance Report for Ellucian Cloud
Completed
The scheduled maintenance has been completed.
Posted Feb 14, 2020 - 00:01 EST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Feb 13, 2020 - 22:01 EST
Update
The ACTION REQUIRED section has been updated.

ACTION REQUIRED:
For customers that use AD FS for your SSO authentication, there is a requirement to patch your AD FS to ensure your SSO is unimpeded. Please visit the following URL on details provided by Microsoft regarding the Google Chrome 80 changes:
https://docs.microsoft.com/en-us/office365/troubleshoot/miscellaneous/chrome-behavior-affects-applications

Should you encounter issues after the infrastructure maintenance, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you,
Ellucian Cloud Team
Posted Feb 13, 2020 - 11:26 EST
Scheduled
ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM in the cloud an infrastructure maintenance is planned for all Ellucian CRM customers.

This infrastructure maintenance does not require your institution to engage, configure, or test as there are no new features being released or corrected.

WINDOW: 
*** United States, Canada, and Latin America customers ***
Starting Thursday, February 13, 2020 at 10:00 PM EST and concluding by Friday, February 14, 2020 at 12:01 AM EST.

IMPACT:
This infrastructure maintenance only impacts authentication services for Ellucian CRM Non-Prod environments in the United States, Canada, and Latin America regions. There is expected downtime for authentication services and you will not be able to access your Ellucian CRM environment during this period.

ACTION REQUIRED:
For customers that use AD FS for your SSO authentication, there is a requirement to patch your AD FS to ensure your SSO is unimpeded. Please visit the following URL on details provided by Microsoft regarding the Google Chrome 80 changes:
https://docs.microsoft.com/en-us/office365/troubleshoot/miscellaneous/chrome-behavior-affects-applications

IMPORTANT:
This infrastructure update is to address the changes Google are implementing within Google Chrome 80: https://blog.chromium.org/2019/10/developers-get-ready-for-new.html

If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the infrastructure maintenance, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Posted Feb 12, 2020 - 17:02 EST
This scheduled maintenance affected: Ellucian SaaS (Ellucian Advance, Ellucian Advise, Ellucian Recruit).