eCRM SaaS Maintenance Update: Ellucian CRM Advance Prod (United States, Canada, Latin America, Europe, and Middle East only)
Scheduled Maintenance Report for Ellucian Cloud
Completed
The scheduled maintenance has been completed.
Posted 11 days ago. Oct 09, 2019 - 22:00 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted 11 days ago. Oct 09, 2019 - 20:01 EDT
Scheduled
ELLUCIAN CLOUD SERVICES

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found here: 
https://ecommunities.ellucian.com/message/270644#270644

WINDOW:
*** United States, Canada, and Latin America customers ***
Starting Wednesday, October 9, 2019 at 8:00 PM EDT and concluding by Wednesday, October 9, 2019 at 10:00 PM EDT

*** Europe customers ***
Starting Thursday, 10 October 2019 at 01:00 GMT+1 and concluding by Thursday, 10 October 2019 at 03:00 GMT+1

*** Middle East customers ***
Starting Thursday, 10 October 2019 at 04:00 GMT+4 and concluding by Thursday, 10 October 2019 at 06:00 GMT+4

IMPACT:
This MU impacts all Ellucian CRM Advance Prod environments in the United States, Canada, Latin America, Europe, and Middle East regions. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team
Posted 12 days ago. Oct 08, 2019 - 17:01 EDT
This scheduled maintenance affected: Ellucian SaaS (Ellucian Advance).