Maintenance Notification Ellucian Intelligent Learning Platform ILP 5.8.1 - Production Environment (APAC)

Scheduled Maintenance Report for Ellucian Cloud

Completed

The scheduled maintenance has been completed.
Posted Sep 27, 2023 - 12:00 EDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 27, 2023 - 10:02 EDT

Update

Please be advised that Minor Update 5.8.1 for Ellucian Intelligent Learning Platform will NOT be deployed in the Production environment as previously announced. This deployment to Production is on hold. Once a date is confirmed we will communicate with all ILP customers in. Please contact your Customer Success Manager with any questions.
Posted Sep 26, 2023 - 13:33 EDT

Scheduled

ELLUCIAN CLOUD SERVICES
Please be advised that Minor Update 5.8.1 for Ellucian Intelligent Learning Platform will be deployed in the Production environment. This notification details the maintenance timeline and planned work.
 
Window:
*** APAC customers ***
Thursday, September 28th, 2023 at 12:00 AM AEST to Thursday, September 28th 2023 at 2:00 AM AEST

Activity: Deploy release in the Production environment.

Impact: ILP SaaS 5.X Production environment will be unavailable during the maintenance window
 
Documentation: Release documentation for 5.8.1 can be found on the Ellucian Customer Center:
https://elluciansupport.service-now.com/customer_center?id=standard_ticket_customer_center&table=ellucian_product_release&sys_id=e66268459781b5d47c5bf8e3a253afb6&view=sp

Dependencies: None
 
Customer Action: There is no action required by Customers. This announcement is for informational purposes only
 
Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
 
Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.
 
Thank You,
Ellucian Cloud Services Team
Posted Sep 26, 2023 - 08:20 EDT
This scheduled maintenance affected: Ellucian SaaS (Ellucian Intelligent Learning Platform - APAC).