Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jun 07, 2021 - 09:00 EDT
Scheduled
ELLUCIAN CLOUD SERVICES
As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advise in the cloud, this notice is to inform you of plans to upgrade your Ellucian CRM deployment(s) within the Ellucian Cloud.
TARGETED NON-PROD UPGRADE WINDOW: Ellucian CRM Advise Non-Prod, 7 June 2021 - 14 June 2021
Your specific date and time will be shared directly with you via your Ellucian CRM distribution email following this message by EOD on 21 May 2021.
To mitigate upgrade risk for all customers with Prod environments, Ellucian will be cloning your Prod environment down to your Non-Prod (Test) environment. If configurations are present within your Non-Prod environment that you wish to retain, please act by transferring these configurations into your Prod environment. Ellucian Cloud Engineers are not responsible for transferring any configurations.
You will be required to transfer configurations prior to 6 June 2021.
If you do not receive an email outlining your specific date and time, please contact your Customer Success Manager. If you are an implementing client, please contact your Ellucian Project Manager.
TARGETED PROD UPGRADE WINDOW: Ellucian CRM Advise Production, 6 July 2021 - 12 July 2021
You will receive another update regarding the Ellucian CRM Advise Prod upgrade after the Non-Prod upgrade windows are completed.
IMPORTANT INFORMATON: The Q2 upgrade for Non-Prod will be orchestrated to execute a Microsoft Dynamics 365 update on Sunday, 6 June 2021 for all regions worldwide. Then, the Ellucian CRM Advise 3.3 Non-Prod upgrades will begin on Monday 7 June 2021. As a result, you will have two downtime windows; one for the Microsoft Dynamics 365 platform update and one for the Ellucian CRM Advise SaaS Non-Prod deployment.
USER ACCEPTANCE TESTING: Ellucian will provide a minimum of 3-weeks for testing between you Non-Prod and Prod upgrades, per our SaaS policy. Given your flexibility with configurations, it is expected that current business operations are tested after all Ellucian CRM upgrades. The goal of the testing is to verify that current business operations are unimpeded. New feature functionality must be configured and may be configured after the upgrade.
Should you encounter issues after this upgrade, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.